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Introduction

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Location

England

Course Length

N/A

Qualification Structure

To successfully achieve the Focus Awards Level 2 Certificate in Customer Service (RQF) qualification, learners must complete 2 mandatory units achieving a total of 13 credits.

Overview

The Focus Awards Level 2 Certificate in Customer Service (RQF) is aimed at those learners working, or preparing to work, within a customer service role. The Focus Awards Level 2 Certificate in Customer Service (RQF) will help to develop customer service knowledge and provide learners with a basic understanding of how to carry out day-to-day interactions with customers sensitively, respectfully, effectively, and with a focus on quality. Learners will develop their knowledge and understanding of:
The delivery of excellent customer service;
Communication skills in order to strengthen relationships and interactions with customers and colleagues;
Principles that underpin outstanding customer care; and
Develop and maintain key transferable skills applicable in a range of industries and sectors.

Modules

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Entry Criteria

Focus Awards does not set any entry requirements but training providers or colleges may have their own guidelines.

Assessment

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Career Opportunities

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Hours

Monday - Friday:

09:00 am - 06:00 pm

Saturday - Sunday: Closed

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