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Introduction
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Qualification Structure
To successfully achieve the Focus Awards Level 2 Certificate in Customer Service (RQF) qualification, learners must complete 2 mandatory units achieving a total of 13 credits.
Overview
The Focus Awards Level 2 Certificate in Customer Service (RQF) is aimed at those learners working, or preparing to work, within a customer service role. The Focus Awards Level 2 Certificate in Customer Service (RQF) will help to develop customer service knowledge and provide learners with a basic understanding of how to carry out day-to-day interactions with customers sensitively, respectfully, effectively, and with a focus on quality. Learners will develop their knowledge and understanding of:
The delivery of excellent customer service;
Communication skills in order to strengthen relationships and interactions with customers and colleagues;
Principles that underpin outstanding customer care; and
Develop and maintain key transferable skills applicable in a range of industries and sectors.
Modules
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Entry Criteria
Focus Awards does not set any entry requirements but training providers or colleges may have their own guidelines.
Assessment
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Career Opportunities
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