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Introduction
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Qualification Structure
To successfully achieve this qualification, learners must complete the two mandatory units achieving 4 credits and a minimum of 9 credits from the optional units.
Overview
The Focus Awards Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF) is aimed at those learners who have an interest in a range of sectors where customer service is important. The Focus Awards Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF) will help to develop skills in basic customer service whilst also equipping learners with knowledge on the customer service process. Learners will also be able to
Demonstrate a polite and willing approach to customers and to interact with customers in different situations.
Develop knowledge and understanding of how to collect information about a problem from a customer and how to pass relevant information about a customer problem to a colleague.
Develop knowledge and understanding of what the delivery of good customer service involves and the requirements of an entry level customer service job.
Develop knowledge and understanding of the importance of speaking clearly and listening to customers.
Develop knowledge and understanding of how to relate effectively to customers and colleagues and the importance of positive body language when dealing with customers and colleagues.
Modules
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Entry Criteria
Focus Awards does not set any entry requirements but training providers or colleges may have their own guidelines.
Assessment
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Career Opportunities
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